21 Queen Street

Newcastle Upon Tyne

NE1 3UG

TEL. 0191 221 0904 Scale
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HELLO AGAIN

We are delighted to announce the planned reopening of our three restaurants, Blackfriars, Dobson & Parnell and Hinnies on Saturday 4 July.

At Dobson & Parnell, we are also launching our new collection service, Dobson & Parnell At Home to enable you to still enjoy our meals in the comfort of your own home.

We’ll be serving some of our most popular dishes from the menu for you to part-cook/assemble at home, with collection slots of 3.00-7.00pm on Fridays and Saturdays and 12.00-400pm on Sundays starting on 4 July.

The health and safety of our staff and guests remains our number one priority and we will follow all government guidelines and local authority advice to do everything possible to ensure you not only feel relaxed and comfortable whilst under our roof but are also as safe as possible.

Although we continue to refine our Covid-safety preparations as more guidance comes to light, we are directing all our guests to book in advance and will need to retain contact details of the lead guest in every party in line with government guidance. We have adopted separate entrance and exit doors where possible and will direct you along our one-way systems marked by floor vinyls and new signage.

We have installed additional hand gel stations and Perspex screens at our reception desks and bars. Upon arrival we use our Covid-calibrated thermometers to measure your body temperature. Our teams have undertaken Covid-safety training and new guest service procedures. We are encouraging all our staff to walk or bike into work and will measure their body temperature and everyone else’s in building too. In line with government guidance our staff will regularly wash their hands rather than wear gloves and will be wearing face shields.

We will adopt staggered arrivals and reduced capacities. Upon arrival you will see dedicated members of staff on hand to frequently sanitise all key touch points including tables, work surfaces, door knobs, key codes, computer screens, phones, handrails and toilets. Only one person at a time will be allowed to use washroom/toilet areas. Dining tables will be sanitised between uses along with any shared condiments like pepper mills though sachets will also be available.

Our service will be as warm and friendly as always but we will do everything we can to ensure you feel comfortable and safe whilst still having a great meal experience with us. Further information and reassurances will be offered when you arrive. Please be aware we will be unable to accept cash and cheque payments in preference to credit/debit cards. We are hoping to adopt a system which allows you to order and pay for food and drinks directly from your smart phone as and when it becomes available.

For those of you not wanting to venture out, we will continue to offer our popular take-away menus so you can continue to enjoy our great food from the comfort of your own home. Please also note gift vouchers are now valid for 12 months to ensure no one misses out on a great meal experience with us.

Finally, thank you for your ongoing support – whilst we were closed, we were proud to win the Taste of the North East Award 2020 so the staff can’t wait to reopen and look forward to showing you why! We are very much looking forward to welcoming you back to our restaurants as and when you are ready.

Kind regards and best wishes

Andy, Troy & and the team

 

 

 

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