21 Queen Street

Newcastle Upon Tyne

NE1 3UG

TEL. 0191 221 0904 Scale
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Covid-19 Policy – July 2021

As much as Boris’ ‘Freedom Day’ springs hope eternal for us all, not much will change here. Our perspex screens will remain in place, as will our one-way systems and hand-sanitiser stations. All our Covid-trained staff will continue to take a lateral flow test every day before coming to work and will continue to wear masks when they’re in close proximity to our guests – who we hope will also wear masks when moving around the restaurant.

This is for everyone’s benefit; our absolute priority remains the health and safety of our wonderful staff and valued guests.

The following policy lays out the temporary changes made to our business during the ongoing coronavirus pandemic in order to maximise the safety of all of our guests and staff, whilst offering the same quality of food, service and experience we pride ourselves on.

• We have adopted separate entrance and exit doors where possible and will direct you along our one-way systems marked by floor vinyls and new signage.
• Perspex screens have been installed at our entrance podium.
• On arrival to the restaurant please remember to ‘check in’ using the QR code on posters displayed and NHS Track & Trace App.
• We kindly ask that if guests are feeling unwell or show signs/ symptoms for covid 19 that contact us to cancel their booking.
• Guests are kindly reminded to wear face coverings whilst moving round the restaurant.
• All staff have completed robust covid-safety training modules on FLOW, our online training platform.
• There will be hand sanitiser stations throughout the building.
• All employees are issued with lateral flow tests to carry out before every shift before coming to work.
• All staff will wash their hands upon entry to the building and regularly throughout the shift, as well as using sanitiser frequently between each interaction with a table.
• You will be able to view our menus via a QR code on your mobile phones
• Dedicated members of staff will be on hand to frequently sanitise all key touch points including tables, work surfaces, door knobs, key codes, computer screens, phones, handrails and toilets.

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