21 Queen Street

Newcastle Upon Tyne


TEL. 0191 221 0904 Scale
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Covid-19 Policy – Sept 2021

The following policy lays out the temporary changes made to our business during the ongoing coronavirus pandemic in order to maximise the safety of all of our guests and staff, whilst offering the same quality of food, service and experience we pride ourselves on.

  • –  We have adopted separate entrance and exit doors.
  • –  On arrival to the restaurant there will be an opportunity to check in’ to the NHS Track & Trace –  App using the QR code displayed on posters should you wish.
  • –  We kindly ask that if guests are feeling unwell or show signs/ symptoms for covid 19 that contact us to cancel their booking.
  • –  All staff have completed robust covid-safety training modules on FLOW, our online training platform.
  • –  There will be hand sanitiser stations throughout the building.
  • –  All employees are issued with lateral flow tests to carry out before every shift before coming to work.
    –  All staff will wash their hands upon entry to the building and regularly throughout the shift, as well as using sanitiser frequently between each interaction with a table.
    –  Dedicated members of staff will be on hand to frequently sanitise all key touch points including tables, work surfaces, door knobs, key codes, computer screens, phones, handrails and toilets.



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